Claiming an existing listing

Some cafés appear in our directory before their owners join the platform. We seed listings from public sources (business registers, council directories, mapping data) so customers can find every café in their suburb, regardless of whether the café is on MCC yet.

If you’re the owner of one of those listings, here’s how to claim it.

Step 1: Find your listing

Go to discover and search for your café by name. If it appears, click through to the profile. You’ll see a small “Is this your café? Claim it” link below the description.

If your café isn’t there, register a new listing instead.

Step 2: Verify ownership

Click the link to start the claim. We ask for:

• The email address linked to your business (we check it matches the domain in your café’s website, or we’ll cross-check via your business directory listing)
• Your ABN
• A photo of you standing inside your café holding a piece of paper with today’s date and “MCC verification” written on it (this is the unmistakable check)

The first two are usually enough. The photo step is reserved for cases where we can’t verify any other way.

Step 3: We review

We aim to verify within two business days. If we need more information, we’ll email you.

Step 4: Take ownership

Once verified, the listing transfers to your dashboard. You can update photos, hours, menu, description, set a stamp programme, and respond to existing reviews. Past reviews stay visible and remain attached to the café (though we anonymise the customer side).

What if there are duplicates?

Sometimes the same café has two seed listings (different addresses, slight name differences). After you claim, contact us via the dashboard and we’ll merge them. You won’t lose any reviews or stamp activity.

What if a chain has claimed my independent café’s name?

Reach out directly. We don’t list multinational chains and we’ll work through any naming conflict.

See also

• Registering your café