Writing helpful reviews

The best part of a small café platform is honest opinions from people who actually go to cafés. Here’s how to leave one and what makes it useful.

How to write a review

Open the café’s profile and tap the “Write a review” button. You’ll be asked for:

• A 1-to-5 rating
• A short headline (optional)
• A few sentences describing your experience
• A few tags about what you came for (coffee, work, brunch, catch-up, takeaway, and so on)

Reviews are linked to your MCC profile. Your name appears, but no other personal information.

What makes a review useful

The most useful reviews are specific. “The coffee was great” tells a future Cuppa Lover almost nothing. “The flat white was bright and balanced, the staff were friendly without being chatty, and the back courtyard is the best spot to read on a Saturday morning” tells them whether they’d love it.

Try to mention:

• What you ordered
• Whether you sat in or took away
• The vibe (quiet, busy, fast-paced, lingering)
• Anything that surprised you, in either direction

What to avoid

We moderate lightly. We will remove reviews that:

• Identify or attack staff personally
• Make claims you can’t substantiate (food poisoning, hygiene allegations) without evidence
• Include profanity or harassment
• Are obviously fake or part of a coordinated campaign

We don’t remove negative reviews just because they’re negative, or remove reviews because the café asked us to.

Editing or deleting your review

Visit the café’s profile. Your own review appears at the top with an Edit button. You can update or delete at any time. Deleted reviews are gone, not hidden — we don’t keep a copy.

How reviews fit into match scores

Reviews don’t change your personality match score directly. Match score reflects how well a café fits the way you drink coffee, not how a stranger rated it.

See also

• Saving favourite cafés
• Visiting a café that doesn’t perfectly match